Special orders or Custom orders
Special orders and custom orders cannot be returned unless they are damaged in transit. You will be informed at the time of your purchase if an item is not returnable. Call customer service 770-866-1752

Gifts
We realize that the 30 day return window may not be feasible for gifts and we will accept gift returns within a reasonable time frame. Simple email us at info@latviancarvings.com to document the return.
If you return a gift, you may choose to receive a gift certificate or to have the buyer credited for the purchase price of the item

How to Return
Contact customer care at 770-866-1752 to start the return process or go to My Account to start return online.

Repack your order:
Use the original packing materials if possible. If the original materials are not usable, use appropriate packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging. Please take care to repack items carefully. If you are unsure how to do so please call us at 770-866-1752 for assistance. Note that you are responsible for return shipping costs.

Shipping Costs
You are responsible for shipping costs.

Cancellations
Any order – aside from special or custom orders – can be cancelled before it’s shipped by the artist. To cancel, please email or call 700-866-1752. You will receive a refund within 3-5 days in the same payment method you used to place order.

Orders and shipping
We take orders from and will ship to any location within the United States, Puerto Rico, and Canada. We order flat rate shipping within the 48 contiguous states for $17.00, and for locations within Alaska, Hawaii, Puerto Rico or Canada there is a flat shipping charge of $20.00 per order.

Returns and Exchanges
We warrant that our products will be free of physical defects. Please note that while each item is hand-prepared, there may be slight imperfections. Not all pieces are alike. That is the uniqueness of each and every carving.
In the event if you are not 100% satisfied, you may return the item that is in its original condition and in its original packaging within 30 days of the date of purchase for exchange or for credit on future purchases (no refunds). In the event that it is damaged during shipping, simply ship the item back at your cost and we will offer free shipping to return item back. Please include your sales reciept and explaination as to the problem along with the product in its original packaging inside shipping box and send to:
Creative Carvings
PO BOX 80535
Conyers, GA 30013-9998

Mistakes
Although we strive for perfection, unfortunately we are mere mortals and this website may contain errors or inaccuracies. As to pricing or availability, if we cannot fill your order due to any reason, we will refund your payment in full. We apologize for any inconvenience this may cause.

Failure to contact Creative Carvings customer services can significantly impact timely receipt of your refund.

How is shipping cost calculated?
Creative Carvings passes on our actual discounted shipping costs plus a minimal handling fee for most packages based on package weight. Weight is typically the actual wight of your package. This includes Jewelry Box quality box with decorative packaging material and exterior shipping package.

Shipping Promotions
Occasionally Creative Carvings will offer a free shipping promotion – during the promotion your package will be shipping free of charges based on weight and geography, utilizing UPS Ground, USPS, or a combination of the two services.
Free shipping offers exlude freight items and are only in the contiguous 48 states.

When will my order ship?
All items are hand-made so please allow for 5-7 business daysto produce before shipping .

Privacy Policy
What information do we collect ?
We collect information from you when you register on our site, place an order subscribe to our newsletter, respond to a survey or fill out a form.When ordering or registering on our site ,as appropiate,you may be asked to enter your; name, e-mail address, mailing address, or phone number .
What do we use your information for ? Any of the information we collect from you may be used in one of the following ways.
To process transactions
To send periodic emails
How do we protect your information ?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we disclose any information to outside parties ?

NO, We do not sell, trade, or otherwise transfer to outside parties your personally identible information. This does not iclude trusted third parties who assist us in operatingour web site, conducting our business, or servicing you,so long as those parties agree to keep this information confidential.We may
also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others propery or safety.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (children’s online privacy protection act )